Managed IT Services Melbourne Businesses Trust

Smiling 1300 INTECH Managing Director with a laptop, representing reliable managed IT services in Melbourne

Technology that just works – no hassles, no worries

At 1300 INTECH, we get it: small businesses need more than one-time tech fixes; they need a partner who really cares. That's why our Managed IT Services in Melbourne cover much more than the usual checklist. We provide secure, smooth, and stress-free IT solutions that fit the way you do business.

Based in Melbourne with local technicians, we understand the unique challenges facing Australian businesses. We’ve tailored our services to meet the specific needs of businesses across the metro area, including CBD, Fitzroy, Hawthorn, Brighton, South Yarra, St Kilda, Box Hill, Brunswick, Dandenong, Ringwood and surrounding suburbs.

 

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Trusted Managed IT Services in Melbourne Backed by 20+ Years of Experience

Melbourne's competitive business environment demands reliable technology. When your systems go down, every minute costs money. For 20+ years, 1300 INTECH has provided IT services and support Melbourne businesses trust, keeping networks secure, efficient, and within budget.

Your IT, Managed by a Leading Melbourne MSP

Join hundreds of satisfied Melbourne clients who trust 1300 INTECH with their technology

200 +

Melbourne Businesses Served

20 +

Years of Experience

10000 +

Tickets Fixed

We have found Intech’s service to be exemplary, always available at short notice to resolve critical issues whether remotely or onsite.

Their advice has been invaluable in setting up a tailored, cost effective and secure system for our business’s specific needs.

Their advice is also proactive which reduces the risk of significant downtime in getting our system back online.



James S.

Director | CSC Civil Constructions

As a boutique accounting firm, our operations depend heavily on seamless and secure computer systems. We've been fortunate to partner with 1300 INTECH for some years now for our IT needs, and their service has been nothing short of exceptional.

Their proactive approach to managing our hardware and computer systems has ensured that our operations run smoothly without any disruptions. From regular maintenance to swift troubleshooting, they've consistently gone above and beyond to keep our technology infrastructure robust and reliable.

What sets 1300 INTECH apart, is not just their technical expertise, but also their dedication to understanding our specific needs as an accounting firm. They tailor their solutions to optimize our efficiency and security, allowing us to focus on serving our clients with confidence.

We highly recommend 1300 INTECH to any business seeking reliable and proactive IT support. Their professionalism, responsiveness, and commitment to client satisfaction make them an invaluable partner.

Paul R.

Owner | Think Accountants

Emmanuel and his team have been integral to BPD Community Victoria for several years now. Their support is consistently swift and professional, offering reassurance that help is always just an email or phone call away. Their patience and dedication are impressive, never making anyone feel inadequate. We're incredibly grateful for their unwavering assistance and commitment to our community’s operational well-being.

July O.

Manager | BDP Community Victoria

We have used INTECH for well over a decade and always feel supported by them. Whether by phone or email, they are quick to respond and resolve any issues. They look after our company from start to finish, from setting up of our technology, monitoring and maintenance, problem resolution, and advice. We are very grateful for the high level of service that INTECH provide to us.

Emily D.

CFO | Anchormark

It has been great working with 1300 INTECH.

Emmanuel and the team have shown expertise in installing equipment and seamlessly integrating our systems into a new website and email platform.

Their team's prompt and helpful support has been greatly appreciated, not only delivering on time but also ensuring a smooth transition.

We highly recommend 1300 INTECH to anyone seeking reliable IT services.

Emily H.

Manager | Orana Neighbourhood House

1300 INTECH are my all round go to for all my IT requirements.

They have always supplied me with different options and prices for all hardware required and prices always prove to be at a competitive rate.

Most importantly, to me, is that their service and assistance with any technical issues is exceptional. The IT team are always quick to respond to my calls for assistance and their professional knowledge of the IT world is outstanding.

I have been dealing with 1300 INTECH for over 10 years for both my personal and business IT requirements and have never had any issues.

Great work, 1300 INTECH.

Trish H.

Business Manager | Eastern Underground

Over the years we have worked with many of their specialists, and they all have been so friendly, knowledgeable, and helpful, they always find a solution to every issue we have had.

I can call and within no time they are on board helping us. They have access to work online with all our computers, which enables them to fix the problems remotely. This has been a huge advantage for us as we all work in different locations.

We have also bought our laptops and computers and security systems from INTECH, we receive them promptly and they set them up, another painless transition always. WE have just had them transfer our company from using a server to the Cloud, this was done over a weekend, thus there was no interruption to our work.

Their advice and help over the years have been invaluable and we can highly recommend them.

Sharon B.

Manager | Chess Ideas

I have been working with 1300 INTECH for over 16 years as they have been the provider of IT support for our organisation, South East Volunteers (SEV). We are a non-profit organisation and as such money can be a bit on the tight side. 1300 INTECH have taken that into consideration and have provided us with first class service that we can afford.

They have supported our programs and sometimes our lack of IT understanding and have not worked for us, but with us. When I first commenced at SEV, there were only 2 email addresses and very little Internet service. 1300 INTECH provided us with advice and support to bring our organisation in line with best practice. They advised us on software, hardware and answered our many concerns with patience and, to some extent, kind humour.

We did have a time many years ago, that we were hacked and held to ransom. InTech stepped up, worked long into the wee hours of the morning to secure our systems, and updates us with extra firewalls – and more training for staff on what NOT to do.

At the commencement of lockdown, Intech jumped into action and got all 15 of our staff connected to MS Teams, laptops and gave us Zoom lessons – all within about a 48-hour time frame. There was no such thing as too many phone calls or silly questions.

1300 INTECH took SEV from an organisation with only 2 email addresses to what we are today, with the latest technology (MS Teams phones, WIFI, Remote Working Spaces, VPN) and ensures that we are cybersafe at all times.

I have worked with all of the staff at 1300 INTECH , and I must say that I have not found a lemon amongst them. They all have their “specialties”, but they work well as a team, and complement each other. They provide personal service and extremely professional work ethic, but not forgetting that we are not IT gurus and sometimes we need a bit more explanations.

I cannot recommend Emmanuel and his team at 1300 INTECH highly enough and I am extremely grateful for the service they have provided for us in the past and will continue to provide us into the future.

Shirlene S.

Manager | South East Volunteers

Before we partnered with 1300 INTECH, we had an outdated computer system that wasn’t meeting our needs. 1300 INTECH came in and redesigned our entire system, sourcing hardware and software, meeting our needs, now and into the future, exceeding our expectations all whilst coming in on budget.

They kept us informed every step of the way and have supported us since the installation, making sure we have minimum downtime and disruption in resolving any issues that arise. The technicians at 1300 INTECH always provide unmatched customer service and we would highly recommend using them.



Adele S.

Office Manager | Zerella Group

We had no idea what to do when ‘Cryptolocker’ infected one of our computers a few Friday’s ago. But a single call to our IT Support Group, 1300 INTECH, was all it took to get the ball rolling to fix our problem.

We were back up and running on Monday morning and didn’t lose a single file.

They’ve looked after our Computer Networks for over 5 years now and their service is always exemplary.

Rating: Highly recommended

Sue T.

Finance and Admin | Percheron Therapeutics

All the INTECH staff have been knowledgeable about what they are doing, easy to communicate and work with, and diligent in their follow-up.

Mark S.

| Healthways

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BPD Community Victoria logo
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Orana Neighbourhood House logo
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South East Volunteers logo
Zerella Group
Percheron Therapeutics
Healthways logo

Do these problems sound familiar?

Many small businesses rely on employees who aren’t IT specialists to solve tech issues, distracting them from their primary responsibilities. Each employee loses over 3 hours each week on IT issues, costing Australian small to medium businesses billions in lost productivity each year. 

Our Solution - A Real IT Team

Our managed IT services Melbourne team is your IT department at a moment's notice (without the pain of onboarding). Our team gets first-call resolution on average in 85% of cases. This means problems are managed and resolved quickly by real specialists, not volunteers.

Trying to work with a system that has not been updated or upgraded in years is extremely inefficient and a security risk.  In Australia, 63% of critical IT infrastructure is outdated. This is a target that hackers wish to get into.

Our Solution - Modernizing Proactively

Our managed IT services offers you a technological roadmap. We systematically modernize your technology - putting in security measures, improving the performance, and bringing you budget-friendly scalable solutions.

In Australia alone, system outages cost businesses over AUD 1.5 million annually in lost productivity and disruption. Even worse, 94% of companies that suffer catastrophic data loss never recover fully. How do you know your backups are actually working? When was the last time you tested them?

Our Solution: Military-Grade Data Protection

Our managed services feature automated daily backups, plus monthly restore testing. With Recovery Time Objectives (RTOs) of under 4 hours, you can expect a minimal business impact when disasters happen.

Over 50% of companies have experienced at least one downtime of 8 hours or longer in the last 5 years, and, as Murphy's law would have it, it always occurs at the worst possible times (ie. peak hours)  resulting in lost productivity, stressed staff, unhappy customers, and money bleeding out every minute.

Our Solution: Proactive Prevention
 
We don't sit back and wait for trouble to knock on your door; instead, we spend each day looking for ways to stop it before it starts. Our team handles everything behind the scenes: real-time monitoring, system updates, patch management, performance checks, and fast support when you need it most.
 
And if the unexpected still drags you into downtime? We dive in right away, fixing the issue fast and doing everything we can to keep disruptions minimal. 
1300 INTECH tech support team reviewing security and performance tasks together on a laptop
Complete IT Management for Melbourne Businesses

What We OfferHow We DeliverWhy It Matters

Why piece together different IT vendors when you can have everything managed by Melbourne's most trusted IT provider? 
Our Managed IT solutions Melbourne businesses rely on offer more than just support, we offer comprehensive approach that covers every technology need your business has.

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Help Desk & Monitoring

Beyond just the peace of mind that Melbourne based techs offer with their support and monitoring, our tech support team work around the clock to detect issues before they impact your business.

  • 15-minute emergency service level agreement (SLA response time)
  • 24/7/365 proactive monitoring of all systems
  • The technical support team is based in Melbourne
  • Accurate predictive analytics makes downtime a thing of the past
  • Monthly detailed reports
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Cybersecurity

You are protected from the 43,000 daily cybercrime attacks in Australia, thanks to our ISO 27001 certified procedures.

  • Multiple layers of endpoint protection (EDR/XDR)
  • Robust email filtering blocks 99.9% of threats
  • Dark web monitoring for compromised credentials
  • Quarterly external security assessments and penetration testing
  • Compliance support (GDPR, Privacy Act, industry compliance)
  • Employee security awareness training programs
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Cloud Infrastructure & Migration

As a Microsoft Gold Partner and expert cloud-guided IT providers, you can trust there is smooth cloud adoption with an average cost save of 30% and guaranteed to be scalable

  • Specialized migration experts
  • Hybrid cloud plans for optimal performance
  • Microsoft 365 best practices and management
  • Disaster recovery as a service (DRaaS)
  • Cloud costs optimization and monitoring

 

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Onsite IT Support

When remote support is not enough, we send our certified Melbourne technicians to your location. No additional travel charges, no waiting — just hands-on expert IT support, where you need it most.

  • 4 hour guaranteed response time across Greater Melbourne
  • Hardware install, repairs, replacements
  • Network set-up and infrastructure upgrades
  • New office moves and IT equipment shifts
  • New systems / software training
  • Onsite emergency response for highly critical issues
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Network Infrastructure Management

Rock-solid network performance with proactive maintenance ensuring maximum uptime.

  • Enterprise-grade firewall management
  • WiFi 6 deployment and optimization
  • SD-WAN implementation for multi-site businesses
  • Network security monitoring and intrusion detection
  • Bandwidth optimization and traffic analysis
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IT Consulting

C-CIO level guidance without C-suite pricing. We help with strategic advice, getting the technology right alongside your business goals.

  • IT budget estimation and costs optimization
  • Digital transformation roadmaps
  • Vendors management and contract negotiations
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Remote IT Support & Monitoring

85% of IT issues never set foot in your office and get solved much quicker through our industry leading-remote support tools. Faster response times, less cost and disruption to your employees

  • Secure remote access to all systems and devices
  • Live issue diagnosis and resolution
  • App and Firmware installs and upgrades remotely deployed
  • Performance tuning and system optimization
  • User account management and password resets
  • Emails configuration and issues troubleshooting
  • cloud management and support for specific applications
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Business Continuity & Disaster Recovery

Complete BCP/DR planning gives your Melbourne business the best chance of surviving any disruption.

  • Automated daily backups with versioning
  • Disaster recovery monthly testing
  • BCP planning and documentation
  • Emergency alternative workspace set-up
  • Recovery time objectives (RTO) under 4 hours
How It Works

Managed Services Made Simple – Only 3 Easy Steps to Peace of Mind

Everyone's different, so there isn't a specific action plan to suit all businesses. At 1300 Intech, we go above and beyond efficiency, simplifying IT managed services Melbourne businesses trust into solutions that just work without complexity. We will work with you to quickly deal with your current IT frustrations, whatever they are, so you can get back to business. 

Relieving pressure now, then improving with purpose. 

  • Step 1: Let's Talk

    We always start with a free, no-obligation consultation, to learn about your business, your current IT setup, and your biggest IT pain points. This allows us to focus on fixing the urgent problems fast and provides an overall guideline for us to help achieve your business goals.

  • Step 2: We Design Your Plan 

    Once we have resolved your major IT problems, we will work with you to develop an efficient and effective managed IT service plan that suits you and your business requirements. The best part? We work to optimize your systems without burning a hole in your budget, ensuring flexibility, scalability, and a focus on security, performance, and productivity.

  • Step 3: Sit Back - We've Got it Covered

    With all your key IT issues resolved, our internal IT team will get to work—handling the day-to-day: updates, monitoring systems, responding to occasional issues, and keeping your all tech running smoothly. Meanwhile, you're free to focus on your business.

Your IT, Handled. No Hassle. No Surprises. Just Results.

Every Melbourne business is unique, but certain IT challenges are universal. At 1300 INTECH, we redefine what an IT managed service provider in Melbourne should be by going above and beyond quick fixes — we're your silent technology partner working behind the scenes so you can focus on business, not troubleshooting.
1300 INTECH Managing Director presenting an IT systems diagram during a managed services planning session
Proactive Management

Predict & resolve – before it affects you

 We prevent problems before they become disruptions. Our advanced monitoring detects early warning signs like memory leaks, overheating computers, disk failures, and suspicious login attempts—long before they impact your operations. Combined with our regulated patch management policy (critical updates deployed within 48 hours) and regular performance tuning, we’ve helped hundreds of Melbourne businesses reduce unplanned outages automatically.

1300 INTECH team troubleshooting a computer displaying an error message
Simplified Data Protection & Recovery

Restore files, in minutes, not days

Cyber-attacks are not the only way to suffer data loss, although often this is the worst. Data loss can also be caused by hardware failures, accidental deletion, malicious deletes, or even a power outage. That’s why we recommend automatic, daily backups of your most important files and computer systems.

Our IT team helps you recover fast, using local storage and hassle-free support—so if something gets lost, you can recover quickly and efficiently. We make sure your mission-critical data is safe, and your business keeps moving.

 1300 INTECH specialists working together on secure managed services setup
Cloud Services & Scalable IT Infrastructure

Scalable cloud solutions for a future-proof business

Whether you’re moving to the cloud or optimising an existing setup, we deliver secure, scalable cloud environments tailored to your growth. Our internal IT team specialises in Microsoft 365 integration, secure migrations, and hybrid cloud strategies. From dynamic storage to on-demand computing power, we ensure your infrastructure evolves with your business.

1300 INTECH technicians working together to connect network cables to IT equipment
Dedicated IT Support

All the expertise, none of the overhead

“Your ticket is escalated” isn’t good enough. We provide a 15-minute emergency response for critical issues and onsite support from our Melbourne-based experts within four hours, if needed. You can also select strategic IT guidance through regular business reviews—so your technology keeps pace with your business goals.

 

1300 INTECH IT team in Melbourne collaborating on a video call to provide remote support
Smarter Tools for Better Teamwork

Empower your team to work anywhere, anytime

We go beyond information technology issues. 1300 INTECH is here to help your team get the most out of Microsoft 365, Teams, and other cloud tools—so you can collaborate seamlessly whether you're in the office or on the go. From shared calendars and file access to real-time chat and video calls, we’ll streamline your tech so it just works. Better communication, fewer headaches, and more time to focus on what matters.

Pricing

Flex Rates - Just One More Managed Services Benefit

Not ready for a full managed service contract? No problem. Our Flex Rates give you instant access to Melbourne's top IT experts without the commitment. Pay only for what you use, when you use it—perfect for one-off projects, emergency fixes, or testing our service quality before making a larger commitment.

$35 per 15 mins or $140 per hr

Flex - 5 Pack ($ 700)

✓ 5 prepaid hours $700
✓ Use anytime
✓ No contracts
✓ Priority response
✓ Time billed in 15-minute increments
✓ On-site service with minimum 1 hour booking within Melbourne Metro Area
$32.50 per 15 mins or $130 per hr

Flex - 10 Pack ($ 1300)

✓ Lower hourly rate: 10 prepaid hours for $ 1300
✓ Use anytime
✓ No contracts
✓ Priority response
✓ Time billed in 15-minute increments
✓ On-site service with minimum 1 hour booking within Melbourne Metro Area

Managed IT Services in Melbourne, Done Right

Excellence should be standard, not exceptional. We provide more than just IT support—we are fully committed to help you make your business run smarter. Here's what our quality managed IT support Melbourne service promises to deliver:

 

Preferential Labour Rates

Discounted pricing on any work outside your managed IT support services plan. 

Comprehensive Documentation

Every network component, software license, and configuration is documented. You'll never be held hostage by poor documentation or proprietary setups.

 

Scalable Support

Flexible plans so you get exactly what you need, when you need it, without paying for what you don’t.

End-to-End IT Solutions

Single point of contact for all IT needs – from AV to cloud, we’ve got you covered.

Frequently-Asked Questions

Managed IT Services mean partnering with a third-party provider (MSP) to outsource IT operations and infrastructure management. Your business benefits from an MSP by extending your team and handling essential IT functions to maintain system security and stability and optimize system performance.

IT Support covers the complete range of technical requirements an organization may have —from troubleshooting to maintenance, security, and strategic planning which either operates through internal staff or dedicated external experts. The service includes both immediate problem resolution and ongoing proactive management which forms an integral part of complete IT solution delivery.

Managed IT Services represent a specific subset of IT support. MSPs (Managed Service Providers) deliver proactive monitoring and maintenance services along with standardized IT management through a fixed fee structure or a predetermined cost.

Our 20+ years serving Melbourne businesse s, 99.9% uptime SLA, local support team, and comprehensive certifications set us apart. Unlike break-fix providers, we focus on prevention and strategic growth. Our clients average 40% IT cost reduction and 85% first-call resolution rate. 

Absolutely. Our managed IT services scale with your team whether you run a startup from a shared desk, manage a community cafe, or lead a growing small firm. At 1300 INTECH, we tailor every solution to your budget, timeline, and dreams, so expert IT help never feels out of reach.

Yes, we serve businesses throughout Greater Melbourne including Docklands, South Yarra, Richmond, Port Melbourne, Frankston, Dandenong, and surrounding suburbs. Our remote monitoring capabilities and local technician network ensure consistent support regardless of your location.

 

We have a guaranteed response time of 15 minutes for critical issues, and a 2-hour response time for standard issues. Our team is Melbourne-based, meaning your systems are monitored regularly, fixing IT issues before you even notice them. In cases where you have an on-site issue, our technician will be on-site within 4 hours. 

 

We're ISO 27001 certified and implement multi-layered security including endpoint detection and response (EDR), advanced email filtering, network monitoring, and regular security assessments. We help Melbourne businesses comply with Australian Privacy Principles, industry regulations, and international standards like GDPR.

Absolutely. As a Microsoft Gold Partner, we specialize in cloud migrations to Microsoft 365, and hybrid environments. Our migration process includes assessment, planning, execution, and ongoing optimization. Most Melbourne businesses see 30% cost reduction and improved productivity post-migration.

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Get started with Managed IT Services Melbourne businesses trust

The less you think about IT, the better we’re doing our job. See how effortless IT can be with 1300 INTECH.

      Free    No-Obligation    Friendly chat

 

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