Disaster Recovery Services Melbourne Businesses Trust

We have found Intech’s service to be exemplary, always available at short notice to resolve critical issues whether remotely or onsite.

Their advice has been invaluable in setting up a tailored, cost effective and secure system for our business’s specific needs.

Their advice is also proactive which reduces the risk of significant downtime in getting our system back online.

As a boutique accounting firm, our operations depend heavily on seamless and secure computer systems. We've been fortunate to partner with 1300 INTECH for some years now for our IT needs, and their service has been nothing short of exceptional.

Their proactive approach to managing our hardware and computer systems has ensured that our operations run smoothly without any disruptions. From regular maintenance to swift troubleshooting, they've consistently gone above and beyond to keep our technology infrastructure robust and reliable.

What sets 1300 INTECH apart, is not just their technical expertise, but also their dedication to understanding our specific needs as an accounting firm. They tailor their solutions to optimize our efficiency and security, allowing us to focus on serving our clients with confidence.

We highly recommend 1300 INTECH to any business seeking reliable and proactive IT support. Their professionalism, responsiveness, and commitment to client satisfaction make them an invaluable partner.

Emmanuel and his team have been integral to BPD Community Victoria for several years now. Their support is consistently swift and professional, offering reassurance that help is always just an email or phone call away. Their patience and dedication are impressive, never making anyone feel inadequate. We're incredibly grateful for their unwavering assistance and commitment to our community’s operational well-being.

We have used INTECH for well over a decade and always feel supported by them. Whether by phone or email, they are quick to respond and resolve any issues. They look after our company from start to finish, from setting up of our technology, monitoring and maintenance, problem resolution, and advice. We are very grateful for the high level of service that INTECH provide to us.

It has been great working with 1300 INTECH.

Emmanuel and the team have shown expertise in installing equipment and seamlessly integrating our systems into a new website and email platform.

Their team's prompt and helpful support has been greatly appreciated, not only delivering on time but also ensuring a smooth transition.

We highly recommend 1300 INTECH to anyone seeking reliable IT services.

1300 INTECH are my all round go to for all my IT requirements.

They have always supplied me with different options and prices for all hardware required and prices always prove to be at a competitive rate.

Most importantly, to me, is that their service and assistance with any technical issues is exceptional. The IT team are always quick to respond to my calls for assistance and their professional knowledge of the IT world is outstanding.

I have been dealing with 1300 INTECH for over 10 years for both my personal and business IT requirements and have never had any issues.

Great work, 1300 INTECH.

Over the years we have worked with many of their specialists, and they all have been so friendly, knowledgeable, and helpful, they always find a solution to every issue we have had.

I can call and within no time they are on board helping us. They have access to work online with all our computers, which enables them to fix the problems remotely. This has been a huge advantage for us as we all work in different locations.

We have also bought our laptops and computers and security systems from INTECH, we receive them promptly and they set them up, another painless transition always. WE have just had them transfer our company from using a server to the Cloud, this was done over a weekend, thus there was no interruption to our work.

Their advice and help over the years have been invaluable and we can highly recommend them.

I have been working with 1300 INTECH for over 16 years as they have been the provider of IT support for our organisation, South East Volunteers (SEV). We are a non-profit organisation and as such money can be a bit on the tight side. 1300 INTECH have taken that into consideration and have provided us with first class service that we can afford.

They have supported our programs and sometimes our lack of IT understanding and have not worked for us, but with us. When I first commenced at SEV, there were only 2 email addresses and very little Internet service. 1300 INTECH provided us with advice and support to bring our organisation in line with best practice. They advised us on software, hardware and answered our many concerns with patience and, to some extent, kind humour.

We did have a time many years ago, that we were hacked and held to ransom. InTech stepped up, worked long into the wee hours of the morning to secure our systems, and updates us with extra firewalls – and more training for staff on what NOT to do.

At the commencement of lockdown, Intech jumped into action and got all 15 of our staff connected to MS Teams, laptops and gave us Zoom lessons – all within about a 48-hour time frame. There was no such thing as too many phone calls or silly questions.

1300 INTECH took SEV from an organisation with only 2 email addresses to what we are today, with the latest technology (MS Teams phones, WIFI, Remote Working Spaces, VPN) and ensures that we are cybersafe at all times.

I have worked with all of the staff at 1300 INTECH , and I must say that I have not found a lemon amongst them. They all have their “specialties”, but they work well as a team, and complement each other. They provide personal service and extremely professional work ethic, but not forgetting that we are not IT gurus and sometimes we need a bit more explanations.

I cannot recommend Emmanuel and his team at 1300 INTECH highly enough and I am extremely grateful for the service they have provided for us in the past and will continue to provide us into the future.

Before we partnered with 1300 INTECH, we had an outdated computer system that wasn’t meeting our needs. 1300 INTECH came in and redesigned our entire system, sourcing hardware and software, meeting our needs, now and into the future, exceeding our expectations all whilst coming in on budget.

They kept us informed every step of the way and have supported us since the installation, making sure we have minimum downtime and disruption in resolving any issues that arise. The technicians at 1300 INTECH always provide unmatched customer service and we would highly recommend using them.

We had no idea what to do when ‘Cryptolocker’ infected one of our computers a few Friday’s ago. But a single call to our IT Support Group, 1300 INTECH, was all it took to get the ball rolling to fix our problem.

We were back up and running on Monday morning and didn’t lose a single file.

They’ve looked after our Computer Networks for over 5 years now and their service is always exemplary.

Rating: Highly recommended

All the INTECH staff have been knowledgeable about what they are doing, easy to communicate and work with, and diligent in their follow-up.

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