--- title: VoIP Phone Systems Melbourne | 1300 InTech description: Make better, cheaper, and more reliable calls with Magic Phones. Learn more about VoIP phone systems tailored small business owners with 1300 InTech. --- [Skip to content](https://1300intech.com.au/voip-phone-systems-melbourne#main-content) [![1300 InTech | Your Business IT Support Partner | Official Logo](https://1300intech.com.au/hs-fs/hubfs/my-image.png?width=1396&height=332&name=my-image.png "1300 InTech | Your Business IT Support Partner | Official Logo")](https://1300intech.com.au/) - [Business IT Support](https://1300intech.com.au/small-business-it-support) - [Services](https://1300intech.com.au/services) - [Magic Backups®](https://1300intech.com.au/automated-data-backups) - [Magic Phones®](https://1300intech.com.au/voip-phone-systems-melbourne) - [Managed IT Services](https://1300intech.com.au/managed-it-services) - [Business Continuity Systems](https://1300intech.com.au/business-continuity-systems) - [Cybersecurity Training](https://1300intech.com.au/cybersecurity-training-melbourne) - [Disaster Recovery Systems](https://1300intech.com.au/disaster-recovery-systems) - [IT Consulting](https://1300intech.com.au/it-consulting-melbourne) - [IT Help Desk](https://1300intech.com.au/it-help-desk) - [Managed Microsoft 365](https://1300intech.com.au/managed-microsoft-365-support-melbourne) - [Mobile Phone Security](https://1300intech.com.au/mobile-phone-security) - [Shop](https://shop.1300intech.com/find/computers/computer-systems) - Resources - [Blogs](https://1300intech.com.au/blog) - [Newsletter](https://1300intech.com.au/blog/tag/intech-news) - [Contact Us](https://1300intech.com.au/contact-us) - [About Us](https://1300intech.com.au/about-us) - [1300 468 324](tel:1300468324) # **VoIP Phone Systems** Melbourne Businesses Trust ![1300 InTech staff member supporting business phone systems in Melbourne for local companies](https://1300intech.com.au/hs-fs/hubfs/WEB%20IMAGE%20(1000%20x%201000%20px)%20(53).webp?width=650&height=650&name=WEB%20IMAGE%20(1000%20x%201000%20px)%20(53).webp) ## Smarter **calls.** Better **connections.** Make cheaper, faster, and more reliable phone calls today with Magic Phones® — our VoIP solution built for growing Australian businesses. Connect your business line to the internet and enjoy unlimited, crystal-clear calls nationwide at a fraction of your usual phone bill. Unlike traditional phone systems that require costly hardware and ongoing maintenance, Magic Phones® run in the cloud and scales as you grow. Whether you're starting fresh or already using VoIP, **[1300 INTECH](https://1300intech.com.au/)** makes it easy with expert setup, responsive support, and full compatibility with Microsoft Teams, 3CX, and FreePBX. [Book a Free 15-Minute Discovery Call](https://calendly.com/emmanuel-1300intech/15min?hsCtaAttrib=183952322343&month=2025-03) ## Do these problems **sound familiar?** ##### [My computer died and we're locked into expensive contracts](https://1300intech.com.au/voip-phone-systems-melbourne#collapse1-module_17721966713216) Traditional phone lines cost small business thousands per year in line rental, call charges, and maintenance. You're paying premium prices for basic functionality while your competitors save 40-60% with modern VoIP phone systems. **Our 1300 INTECH Solution:** **Slash Your Phone Costs by Up to 60%** Our VoIP phone systems eliminate expensive line rental and reduce call costs dramatically. Pay one predictable monthly fee per user with unlimited internal calls and discounted external rates. Most Melbourne businesses save $200-500 per month immediately. ##### [We can't work remotely because our phones are tied to the office](https://1300intech.com.au/voip-phone-systems-melbourne#collapse2-module_17721966713216) Traditional business phone systems require physical presence in the office. When staff work from home or on the road, they miss calls, use personal mobiles unprofessionally, or customers can't reach them at all.  **Our 1300 INTECH Solution** **Work Anywhere with Cloud-Based Business Phone System** Your team can make and receive business calls from anywhere, whether you're in the office, home, or on the road. Desktop app, mobile app, or desk phone—all work seamlessly with intelligent call routing that finds your employees wherever they are. ##### [Adding new phone lines takes weeks and costs fortune](https://1300intech.com.au/voip-phone-systems-melbourne#collapse3-module_17721966713216) Every new employee needs a physical phone line installed by Telstra technicians, costing hundreds of dollars and taking weeks to provision. Scaling your business communications shouldn't be this difficult or expensive.    **Our 1300 INTECH Solution**   **Add Users in Minutes, Not Weeks**  New employee? Add them to your VoIP phone system in under 5 minutes through our web portal. No technician visits, no new lines to install, no weeks of waiting. Scale up or down instantly as your business needs change. ##### [We have no idea where our calls are going or how our team is performing](https://1300intech.com.au/voip-phone-systems-melbourne#collapse4-module_17721966713216) Without proper call routing and analytics, calls get lost, customers wait too long, and you have no visibility into call volumes, wait times, or team performance. You're flying blind with your business communications.  **Our 1300 INTECH Solution**  **Smart Call Routing and Real-Time Analytics** Intelligent call routing ensures customers reach the right person every time. Auto-attendants, queue management, and skills-based routing improve customer experience. Real-time dashboards show exactly how your business communications are performing. ![1300 InTech specialist setting up telephone systems for small business in Melbourne](https://1300intech.com.au/hs-fs/hubfs/WEB%20IMAGE%20(1000%20x%201000%20px)%20(62).webp?width=650&height=650&name=WEB%20IMAGE%20(1000%20x%201000%20px)%20(62).webp "1300 InTech specialist setting up telephone systems for small business in Melbourne") ![1300 InTech team member helping a client with a VoIP phone system in Melbourne office](https://1300intech.com.au/hs-fs/hubfs/WEB%20IMAGE%20(1000%20x%201000%20px)%20(61).webp?width=650&height=650&name=WEB%20IMAGE%20(1000%20x%201000%20px)%20(61).webp) ### What is VoIP? Why is it the future of modern Australian businesses? **[Voice over Internet Protocol](https://www.forbes.com/advisor/au/internet/what-is-voip/)** (better known as VoIP) is a technology that allows you to make and take phone calls instantly using the internet.  VoIP phone systems function just like traditional ones, although much simpler to operate, more cost-effective to install, and cheaper to use. Most importantly, VoIP provides small businesses with much-needed flexibility. With an internet connection, you can make or receive business calls using your mobile, laptop, or PC — no landline required! ## We are proud to be featured in ![TOP DATA RECOVERY SERVICES IN MELBOURNE](https://1300intech.com.au/hs-fs/hubfs/TOP%20DATA%20RECOVERY%20SERVICES%20IN%20MELBOURNE.png?width=500&height=500&name=TOP%20DATA%20RECOVERY%20SERVICES%20IN%20MELBOURNE.png) [![TOP IT SERVICES COMPANY IN MELBOURNE ](https://1300intech.com.au/hs-fs/hubfs/TOP%20IT%20SERVICES%20COMPANY%20IN%20MELBOURNE%20.png?width=500&height=500&name=TOP%20IT%20SERVICES%20COMPANY%20IN%20MELBOURNE%20.png)](https://www.goodfirms.co/) [![DesignRush](https://1300intech.com.au/hs-fs/hubfs/TOP%20IT%20COMPANIES%20IN%20%20AUSTRALIA.png?width=500&height=500&name=TOP%20IT%20COMPANIES%20IN%20%20AUSTRALIA.png)](https://www.designrush.com/) ![TOP VOIP PROVIDERS IN AUSTRALIA](https://1300intech.com.au/hs-fs/hubfs/TOP%20VOIP%20PROVIDERS%20IN%20AUSTRALIA.png?width=500&height=500&name=TOP%20VOIP%20PROVIDERS%20IN%20AUSTRALIA.png) ![TOP IT CONSULTING COMPANIES IN MELBOURNE](https://1300intech.com.au/hs-fs/hubfs/TOP%20IT%20CONSULTING%20COMPANIES%20IN%20MELBOURNE.png?width=500&height=500&name=TOP%20IT%20CONSULTING%20COMPANIES%20IN%20MELBOURNE.png) ![WEB IMAGE (700 x 700 px) (14)](https://1300intech.com.au/hs-fs/hubfs/WEB%20IMAGE%20(700%20x%20700%20px)%20(14).png?width=800&height=800&name=WEB%20IMAGE%20(700%20x%20700%20px)%20(14).png) ## The Support for VoIP Phone Systems Melbourne Chooses When They Want "IT" Done Right With 20+ years of experience supporting Melbourne businesses, our IT Helpdesk keep it simple: fast response, real technicians and issues owned end-to-end, from first contact to resolution. ## Complete VoIP Phone System Solutions From initial consultation to ongoing support, we provide comprehensive VoIP phone systems and business communications services for Melbourne businesses of all sizes. ### [VoIP Phone System Installation Professional installation and configuration of your cloud-based business phone system. We handle everything from setup to staff training. - Complete system design and planning - Cloud PBX configuration - Handset and headset setup - Network assessment and optimization - Number porting from existing provider - Staff training and documentation](https://1300intech.com.au/it-help-desk) ### [Advanced Call Routing Intelligent call routing ensures customers reach the right person every time. Maximise efficiency with smart call management features. - Auto-attendant and IVR setup - Skills-based call routing - Queue management and hold music - Time-based routing rules - Simultaneous ring and hunt groups - Staff security awareness training - Call forwarding and failover](https://1300intech.com.au/voip-phone-systems-melbourne#services) ### [![Hosted PBX Solutions](https://1300intech.com.au/hs-fs/hubfs/data-storage.png?width=512&height=512&name=data-storage.png) Hosted PBX Solutions Enterprise-grade hosted PBX with no hardware to maintain. All the power of a traditional PBX in the cloud with zero capital investment. - Cloud-hosted infrastructure - 99.99% uptime guarantee - Automatic updates and maintenance - Disaster recovery built-in - Scalable to 1000+ users - Australian data center hosting](https://1300intech.com.au/voip-phone-systems-melbourne#services) ### [Small Business VoIP Systems Cost-effective VoIP phone systems designed specifically for small business needs. Get enterprise features at small business prices. - Network infrastructure review and optimization - Server and workstation assessment - Software licensing audit - Performance bottleneck identification - Hardware refresh planning - Cost reduction strategies](https://1300intech.com.au/voip-phone-systems-melbourne#services) ### Microsoft Teams Integration Seamlessly integrate your VoIP phone system with Microsoft Teams for unified business communications across your organization. - Direct routing setup - Teams calling integration - Unified dial plan configuration - Voicemail and call queues in Teams - Emergency calling compliance - Existing number porting to Teams ![Ongoing Support & Maintenance](https://1300intech.com.au/hs-fs/hubfs/capability.png?width=512&height=512&name=capability.png) ### Ongoing Support & Maintenance Melbourne-based support team ready to assist with any VoIP phone system issues. We keep your business communications running smoothly. - Business hours technical support - Emergency after-hours assistance - System monitoring and optimization - Regular health checks - Software updates and patches - User training and onboarding ## VoIP vs Traditional Landline Comparison Not all phone systems are the same. Here's a detailed feature comparison to help you choose the right solution. ### Magic Phones® (VoIP) ### Traditional Phone Systems Magic Phones® (VoIP) Traditional Phone Systems ## Call Quality & Connectivity HD Voice Quality Wideband codecs for clearer, richer audio \- Works Without Internet Operates on dedicated copper / fiber lines \- Power Outage Resilience Continues working without electricity (POTS) \- ## Calling Features Call Forwarding, Transfer & Hold Warm and blind transfer support & route calls to any number or device Auto Attendant / IVR Automated menus for call routing Call Recording On-demand or automatic recording International Calling Low-cost or included international rates ## Voicemail & Messaging Voicemail-to-Email & Transcription Audio files delivered directly to your inbox / AI speech-to-text converts messages to text \- SMS / Text Messaging Send & receive texts from your business number \- ## Mobility & Devices Mobile App (iOS & Android) & Softphone (PC & Mac) Answer and place calls from your smartphone / Make calls directly from a desktop application \- Remote / Work-from-Home Ready Full functionality from any internet location \- ## Cost & Scalability Low Upfront Hardware Cost No PBX hardware investment needed \- Easy to Scale (Add Lines) Add lines instantly, no rewiring \- Long Hardware Lifespan PBX systems last 10–20 years \- ## Essential Business Phone System Features Our VoIP phone systems include all the features modern Melbourne businesses need for professional business communications. ![call recording icon](https://1300intech.com.au/hs-fs/hubfs/12-1.png?width=300&height=300&name=12-1.png) ### Call Recording Record calls for training, compliance, and quality assurance. On-demand and automatic recording options with secure cloud storage. → ![auto-attendant icon](https://1300intech.com.au/hs-fs/hubfs/10-1.png?width=300&height=300&name=10-1.png) ### Auto-Attendant Professional automated receptionist greets callers and routes them to the right department. Create custom menus and announcements. → ![call transfer and forwarding icon](https://1300intech.com.au/hs-fs/hubfs/microsoft%20logo%20(4).png?width=300&height=300&name=microsoft%20logo%20(4).png) ### Call Transfer & Forwarding Seamlessly transfer calls between team members. Forward calls to mobile, home, or other locations with smart failover rules. → ![real-time phone system analytics icon](https://1300intech.com.au/hs-fs/hubfs/14.png?width=300&height=300&name=14.png) ### Real-Time Analytics Monitor call volumes, wait times, and team performance with live dashboards. Make data-driven decisions to improve customer service. → ![voicemail to email](https://1300intech.com.au/hs-fs/hubfs/13-1.png?width=300&height=300&name=13-1.png) ### Voicemail to Email Receive voicemails as audio files in your email inbox. Never miss important messages even when you're away from your desk. → ![VoIP multi-site support icon](https://1300intech.com.au/hs-fs/hubfs/16.png?width=300&height=300&name=16.png) ### Multi- Site Support Connect multiple office locations under one business phone system. Free calls between sites and centralized management. → ![business continuity icon](https://1300intech.com.au/hs-fs/hubfs/17.png?width=300&height=300&name=17.png) ### Business Continuity Automatic failover ensures calls are never lost. If internet goes down, calls automatically reroute to mobile or alternative locations. → ![business phone systems mobile integration icon](https://1300intech.com.au/hs-fs/hubfs/15-1.png?width=300&height=300&name=15-1.png) ### Mobile App Integration Make and receive business calls from your mobile using our app. Your business number displays to customers, keeping personal and business separate. → Why Choose Us ## What Makes Our VoIP Phone System Services Different   At 1300 INTECH, we know no two Melbourne businesses manage calls the same way. That’s why rather than providing “plug-and-play” templates, we take the time to design and support a cloud-based setup around how your team works, so you get clearer calls, smarter routing, and a system that grows with your business. Schedule a call KNOW MORE Schedule a call KNOW MORE ### Melbourne-Based Experts 20+ years installing VoIP phone systems for Melbourne businesses. We understand local requirements, NBN connectivity, and Australian business needs. ### Fast Implementation Most VoIP phone system installations completed within 1-2 weeks. Minimal disruption to your business with smooth transition from your old system. ### Cost Savings Save 40-60% on your business phone costs compared to traditional systems. No line rental, reduced call charges, and predictable monthly pricing. ### Comprehensive Training We train your staff on all business phone system features. Ongoing support ensures your team maximises the investment in your communications. ### Scalable Solutions for Everyone Add or remove users instantly as your business grows. No hardware upgrades needed—your cloud-based system scales with you effortlessly. ### Reliable and Secure  99.99% uptime with enterprise-grade security. Your business communications are protected with encryption and hosted in Australian data centers. ## Why 200+ Melbourne Small Businesses Choose Our Telephone Systems - Backed by Real Results *I have been working with 1300 INTECH for over 16 years as they have been the provider of IT support for our organisation, South East Volunteers (SEV).*  *1300 INTECH took SEV from an organisation with only 2 email addresses to what we are today, with the latest technology (MS Teams phones, WIFI, Remote Working Spaces, VPN) and ensures that we are cybersafe at all times.* **Shirlene S.** Manager | South East Volunteers ![South East Volunteers logo](https://1300intech.com.au/hubfs/South%20East%20Volunteers%20logo-1.png) ## VoIP Services Frequently Asked Questions ##### [What is a VoIP Phone System?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse1-widget_1742876408837) VoIP stands for Voice over Internet Protocol which allows businesses to send and receive voice calls via the internet instead of using traditional phone lines. Is it better, though? Yes, it's far superior to traditional systems. Not only do VoIP systems help Melbourne businesses save money on your phone bill, they also offer a great deal of flexibility with many advanced features that can enhance the way your business communicates. ##### [How much does VoIP service cost?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse2-widget_1742876408837) The cost depends on factors like features, capabilities, and VoIP provider fees. While the total cost will vary, VoIP services generally remain less expensive than traditional business phone systems. ##### [How does a VoIP Phone System work?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse3-widget_1742876408837) When you use a VoIP phone system to make a call, your voice is converted into data packets and sent across the internet to the intended recipient. One of the best advantages of using a VoIP phone system is that you can make unlimited calls anytime, anywhere, as long as you have an internet connection. ##### [Can VoIP handle high call volumes?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse4-widget_1742876408837) Of course! In addition to supporting multiple simultaneous calls, our VoIP phone service offers the necessary tools to effectively manage large numbers of calls, including call hold, transfer, forward and voicemail. ##### [is VoIP cheaper than traditional phone systems?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse5-widget_1742876408837) Yes, VoIP is more cost-effective than traditional telephone systems. A VoIP phone system is not just easier and less expensive to install, but also less expensive to operate. Traditional telephone systems depend on outdated technology, which can be difficult to maintain as your business expands. This isn't a problem with a VoIP phone system. Any repairs, maintenance and upgrades are all taken care of by 1300 INTECH. ##### [Do I need someone to manage my VoIP?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse6-widget_1742876408837) While you can manage your own VoIP system, it requires a robust IT infrastructure and expertise. As the configuration and maintenance of your VoIP system can be complex, we recommend that 1300 INTECH handles both the setup and ongoing support for your VoIP services. If you choose to self-manage your VoIP service, our IT Help Desk is always available to provide assistance. ##### [Can I keep my existing phone numbers when switching to VoIP?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse7-widget_1742876408837) Yes. When migrating to VoIP, you can transfer your existing business telephone numbers through a process referred to as 'number porting'. We take care of all the necessary technical arrangements with your current provider to ensure a smooth migration. Porting a number typically takes between 7 – 14 working days, and we'll schedule the cutover at a convenient time to minimise any disruption to your business.   ##### [Do I need special phones for a VoIP system?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse8-widget_1742876408837) You have several options for VoIP phone systems.You may use IP desk phones which are specifically designed for VoIP, softphones (desktop programs on your PC), smartphone apps or even analog phones connected via an ATA adapter. Many Melbourne businesses combine different options — desk phones for reception and frequent callers, mobile apps for employees who work remotely or travel. We will advise on the best solution for your requirements and budget. ##### [Can the VoIP phone system integrate with our CRM or business software?](https://1300intech.com.au/voip-phone-systems-melbourne#collapse9-widget_1742876408837) Yes, modern VoIP phone systems offer extensive integration capabilities. We can integrate with popular CRM platforms like Salesforce, HubSpot, Zoho, and Microsoft Dynamics to enable click-to-call, automatic call logging, screen pops with customer information, and call activity tracking. We also integrate with Microsoft Teams, Slack, helpdesk platforms, and other business applications. During the consultation, we'll discuss your specific software needs and recommend the best integration approach for your Melbourne business. ![Microsoft Teams](https://1300intech.com.au/hs-fs/hubfs/Microsoft%20Teams.webp?width=1366&height=768&name=Microsoft%20Teams.webp) ## Get Started on Your VoIP Phone Service Today Have some questions before switching over to a VoIP phone system? Reach out to us by clicking the button below. If you prefer a quicker response, call us at 1300-468-324. Our IT Help Desk will be happy to assist you.          **Free     No-Obligation    Friendly chat** [Book a 15-Minute Discovery Call](https://calendly.com/emmanuel-1300intech/15min?hsCtaAttrib=183952322343&month=2025-03) [![1300 InTech | Your Business IT Support Partner | Official Logo](https://1300intech.com.au/hs-fs/hubfs/Official%20Logo.png?width=1366&height=302&name=Official%20Logo.png "1300 InTech | Your Business IT Support Partner | Official Logo")](https://1300intech.com.au/) 1300 InTech - Your Trusted Business IT Support Partner #### Pages - [Home](https://1300intech.com.au) - [About Us](https://1300intech.com.au/about-us) - Corporate Social Responsibility - [Services](https://1300intech.com.au/services) - [Resources](https://1300intech.com.au/resources) - [Contact Us](https://1300intech.com.au/contact-us) #### Service Areas - [Blackburn](https://1300intech.com.au/it-support-blackburn-melbourne) - [Richmond](https://1300intech.com.au/it-support-richmond-melbourne) - Lilydale - Box Hill - Hawthorn - Croydon - Dandenong - St. Kilda - Brunswick - Fitzroy - Wantirna - Bayswater - Mulgrave - Docklands - Prahran - South Yarra - Camberwell - Ringwood - Rowville - Footscray - Mitcham - Nunawading - Hawthorn - Brighton - Scoresby - Vermont #### Services - [Business IT Support](https://1300intech.com.au/small-business-it-support) - [Magic Backups®](https://1300intech.com.au/automated-data-backups) - [Magic Phones®](https://1300intech.com.au/voip-phone-systems-melbourne) - [Business Continuity Systems](https://1300intech.com.au/business-continuity-systems) - [Cybersecurity Training](https://1300intech.com.au/cybersecurity-training-melbourne) - [Disaster Recovery Systems](https://1300intech.com.au/disaster-recovery-systems) - [IT Consulting Melbourne](https://1300intech.com.au/it-consulting-melbourne) - [IT Help Desk](https://1300intech.com.au/it-help-desk) - [Managed IT Services](https://1300intech.com.au/managed-it-services) - [Microsoft 365](https://1300intech.com.au/managed-microsoft-365-support-melbourne) - [Mobile Phone Security](https://1300intech.com.au/mobile-phone-security) #### Contact Phone: **[1300 468 324](tel:1300%20468%20324)** Email: **[helpdesk@1300intech.com.au](mailto:helpdesk@1300intech.com.au)** Location: PO Box 591 Ringwood, Victoria 3134 ![showmelocal-member-37356228](https://1300intech.com.au/hs-fs/hubfs/showmelocal-member-37356228.png?width=114&height=114&name=showmelocal-member-37356228.png)         --- - Terms and Services - Privacy Policy Powered by HubSnacks [Follow us on Facebook](https://www.facebook.com/1300INTECH/) [Follow us on LinkedIn](https://www.linkedin.com/company/1300-intech/) [![Find-Us-Here.com - the world's largest business and community directory covering Australia, Canada, New Zealand, United Kingdom and United States](https://www.find-us-here.com/images/finder_link.png "Find-Us-Here.com - the world's largest business and community directory covering Australia, Canada, New Zealand, United Kingdom and United States")](https://www.find-us-here.com/businesses/1300-INTECH-Melbourne-VIC-Australia-Victoria-Australia/34339472/)