Frequently Asked Questions

1300 INTECH's Frequently Asked Questions (FAQs)

Explore common questions about 1300 INTECH and our IT Support Service offerings.

Casual Onsite:    Minimum Callout Fee includes 1st 30-minutes onsite
Casual Remote:  Charged in 15-minute blocks
Pre-paid:             Charged according to actual time, to the minute
Premium:            Fixed fee, charged per seat
Licensing:           Monthly/Quarterly/Semi-Annual/Annual, according to requirements
Services:             Monthly/Quarterly/Semi-Annual/Annual, according to requirements

We offer all three types of support throughout the Capital cities. We try to minimise onsite visits unless absolutely necessary to complete the tasks, as most clients prefer the convenience of remote support. Our Remote Monitoring & Management Service is even cheaper, as we automatically maintain your computers using a powerful RMM Portal ,at a fraction of the cost of 'live' technicians.

You certainly can! Even better, we have a vast, searchable, online shop that's available for you to research the exact right product you're looking for.

Software, Computers, Printing, Networking, Storage and Electronics - we've got it all. And, you can order securely online, or call us direct to process your order for you, or answer any questions you may have.

And, we can even come and install it.

No, our offices are not open to the Public, for security reasons. Instead, we provide end-to-end service and send technicians to assess problems onsite. If necessary they will take the device away for repairs and return for re-installation.

So, there's no need to cart your computer equipment all over town, just call 1300 INTECH and we'll do the rest.

We certainly do and we're very proud to have the privilege of helping NFP's throughout Australia achieve their goals. We know budgets are always tight and our variety of support options, as well as our discounted NFP rates, helps ALL Not-for-Profits stretch their IT budget further.


Our Remote Monitoring & Management Services run 24/7 and our offices are open during business hours of 8:30am to 6:00pm.

After hours work is also a requirement for many of our Clients and we are able to offer after hours appointments to fit in with your schedules.

Yes, we can, although we are primarily a Business-to-Business (B2B) operation. We already assist lots and lots of Home Users (and Employees of our Clients) and we'll be happy to provide business-class Support to anyone who's having issues with their computers.

Not everyone wants to have their names posted on the internet, for privacy and other grounds. But grateful clients still like to help us inform new prospects what a great 'family' company 1300 INTECH is.

So, we make sure that the details associated with each Testimonial completely align with the Clients comfort level, so everyone wins.