Managed IT Services Melbourne Businesses Trust

Technology that just works – no hassles, no worries
At 1300 INTECH, we get it: small businesses need more than one-time tech fixes; they need a partner who really cares. That's why our Managed IT Services in Melbourne cover much more than the usual checklist. We provide secure, smooth, and stress-free IT solutions that fit the way you do business.
Whether you need remote IT management, reliable onsite support, or expert IT advice on staying cybersafe, we will deliver. With 1300 INTECH, you gain peace of mind knowing your IT and Business (VOIP) Phones are in expert hands — so you can focus on business, not tech.
For 20+ years, 1300 INTECH has provided Managed IT services to small businesses across Melbourne and Metro areas, keeping networks secure, efficient, and within budget.
Join hundreds of satisfied clients who unlocked:
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Client Satisfaction
Earning your appreciation – we listen carefully, respond quickly, and resolve issues fast
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Fast Response Time
Almost always, your time matters – we are constantly refining our processes to deliver fast, reliable support
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First-Call Resolutions
Often resolved issues on the first try – our experienced technicians and smart tools make it possible.
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Reducing Downtime
Actively reduced – through proactive management and responsive Helpdesk support that keeps your business running smoothly.
Managed IT Services Melbourne Businesses Love — Hear Directly from them
We have found Intech’s service to be exemplary, always available at short notice to resolve critical issues whether remotely or onsite.
Their advice has been invaluable in setting up a tailored, cost effective and secure system for our business’s specific needs.
Their advice is also proactive which reduces the risk of significant downtime in getting our system back online.
James S.
Director | CSC Civil Constructions
As a boutique accounting firm, our operations depend heavily on seamless and secure computer systems. We've been fortunate to partner with 1300 INTECH for some years now for our IT needs, and their service has been nothing short of exceptional.
Their proactive approach to managing our hardware and computer systems has ensured that our operations run smoothly without any disruptions. From regular maintenance to swift troubleshooting, they've consistently gone above and beyond to keep our technology infrastructure robust and reliable.
What sets 1300 INTECH apart, is not just their technical expertise, but also their dedication to understanding our specific needs as an accounting firm. They tailor their solutions to optimize our efficiency and security, allowing us to focus on serving our clients with confidence.
We highly recommend 1300 INTECH to any business seeking reliable and proactive IT support. Their professionalism, responsiveness, and commitment to client satisfaction make them an invaluable partner.
Paul R.
Owner | Think Accountants
Emmanuel and his team have been integral to BPD Community Victoria for several years now. Their support is consistently swift and professional, offering reassurance that help is always just an email or phone call away. Their patience and dedication are impressive, never making anyone feel inadequate. We're incredibly grateful for their unwavering assistance and commitment to our community’s operational well-being.
July O.
Manager | BDP Community Victoria
We have used INTECH for well over a decade and always feel supported by them. Whether by phone or email, they are quick to respond and resolve any issues. They look after our company from start to finish, from setting up of our technology, monitoring and maintenance, problem resolution, and advice. We are very grateful for the high level of service that INTECH provide to us.
Emily D.
CFO | Anchormark
It has been great working with 1300 INTECH.
Emmanuel and the team have shown expertise in installing equipment and seamlessly integrating our systems into a new website and email platform.
Their team's prompt and helpful support has been greatly appreciated, not only delivering on time but also ensuring a smooth transition.
We highly recommend 1300 INTECH to anyone seeking reliable IT services.
Emily H.
Manager | Orana Neighbourhood House
1300 INTECH are my all round go to for all my IT requirements.
They have always supplied me with different options and prices for all hardware required and prices always prove to be at a competitive rate.
Most importantly, to me, is that their service and assistance with any technical issues is exceptional. The IT team are always quick to respond to my calls for assistance and their professional knowledge of the IT world is outstanding.
I have been dealing with 1300 INTECH for over 10 years for both my personal and business IT requirements and have never had any issues.
Great work, 1300 INTECH.
Trish H.
Business Manager | Eastern Underground
Over the years we have worked with many of their specialists, and they all have been so friendly, knowledgeable, and helpful, they always find a solution to every issue we have had.
I can call and within no time they are on board helping us. They have access to work online with all our computers, which enables them to fix the problems remotely. This has been a huge advantage for us as we all work in different locations.
We have also bought our laptops and computers and security systems from INTECH, we receive them promptly and they set them up, another painless transition always. WE have just had them transfer our company from using a server to the Cloud, this was done over a weekend, thus there was no interruption to our work.
Their advice and help over the years have been invaluable and we can highly recommend them.
Sharon B.
Manager | Chess Ideas
I have been working with 1300 INTECH for over 16 years as they have been the provider of IT support for our organisation, South East Volunteers (SEV). We are a non-profit organisation and as such money can be a bit on the tight side. 1300 INTECH have taken that into consideration and have provided us with first class service that we can afford.
They have supported our programs and sometimes our lack of IT understanding and have not worked for us, but with us. When I first commenced at SEV, there were only 2 email addresses and very little Internet service. 1300 INTECH provided us with advice and support to bring our organisation in line with best practice. They advised us on software, hardware and answered our many concerns with patience and, to some extent, kind humour.
We did have a time many years ago, that we were hacked and held to ransom. InTech stepped up, worked long into the wee hours of the morning to secure our systems, and updates us with extra firewalls – and more training for staff on what NOT to do.
At the commencement of lockdown, Intech jumped into action and got all 15 of our staff connected to MS Teams, laptops and gave us Zoom lessons – all within about a 48-hour time frame. There was no such thing as too many phone calls or silly questions.
1300 INTECH took SEV from an organisation with only 2 email addresses to what we are today, with the latest technology (MS Teams phones, WIFI, Remote Working Spaces, VPN) and ensures that we are cybersafe at all times.
I have worked with all of the staff at 1300 INTECH , and I must say that I have not found a lemon amongst them. They all have their “specialties”, but they work well as a team, and complement each other. They provide personal service and extremely professional work ethic, but not forgetting that we are not IT gurus and sometimes we need a bit more explanations.
I cannot recommend Emmanuel and his team at 1300 INTECH highly enough and I am extremely grateful for the service they have provided for us in the past and will continue to provide us into the future.
Shirlene S.
Manager | South East Volunteers
Before we partnered with 1300 INTECH, we had an outdated computer system that wasn’t meeting our needs. 1300 INTECH came in and redesigned our entire system, sourcing hardware and software, meeting our needs, now and into the future, exceeding our expectations all whilst coming in on budget.
They kept us informed every step of the way and have supported us since the installation, making sure we have minimum downtime and disruption in resolving any issues that arise. The technicians at 1300 INTECH always provide unmatched customer service and we would highly recommend using them.
Adele S.
Office Manager | Zerella Group
We had no idea what to do when ‘Cryptolocker’ infected one of our computers a few Friday’s ago. But a single call to our IT Support Group, 1300 INTECH, was all it took to get the ball rolling to fix our problem.
We were back up and running on Monday morning and didn’t lose a single file.
They’ve looked after our Computer Networks for over 5 years now and their service is always exemplary.
Rating: Highly recommended
Sue T.
Finance and Admin | Percheron Therapeutics
All the INTECH staff have been knowledgeable about what they are doing, easy to communicate and work with, and diligent in their follow-up.
Mark S.
| Healthways









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Do these problems sound familiar?
As one of the top trusted providers of managed IT services Melbourne businesses rely on, we aim to lift that hidden weight off your shoulders. With us, you get reliable remote management, on-site support when things go sideways, and expert guidance that keeps your systems safe, fast, and drama-free.
Forget lost hours, forget the stress, and wave goodbye to the “accidental IT person” title.
With 1300 INTECH on your side, you get a partner that treats your business like its own, so you and your team can finally spend your time and energy on the work you were actually hired to do.
Outdated systems lead to slowdowns, security risks, constant patch-ups, and frustrated team members trying to work around broken tools.
And while it might seem easier to delay improvements, the longer you wait, the more those hidden issues and costs stack up.
That's exactly why 1300 INTECH exists.
We step in with a fully managed service, worry-free IT overhaul designed around the budget and goals you set. Whether you need a stronger network, secure VoIP lines, or anything in between, our team handles everything from start to finish — so you’ll finally have tech that works for you, not the other way around.
Accidental clicks, a wrong file or version saved, or a quick edit that overwrites last week’s work. Little mistakes like those happen all the time, and without a good backup plan they can turn into big headaches really fast.
At 1300 INTECH, we take away that worry by running automated backups. You can pull back any file exactly as it was at any moment. Whether it’s one page or a whole folder, getting it back is quick, safe, and simple.
No lost work. No starting over from scratch.
Just data you restore in minutes, not days.
The best part? We don't only set up the backup software, we run the whole thing for you. From the initial setup to continuous monitoring and support, we make sure every bit of data is stored safely and ready to grab when you need it.
No fuss. No missing files. Just dependable protection for your business.
That’s exactly why 1300 INTECH steps in and takes the whole IT job off your plate. We provide fully managed services that keep your systems stable, secure, and ready for anything.
We don’t sit back and wait for trouble to knock on your door; instead, we spend each day looking for ways to stop it before it starts. Our team handles everything behind the scenes: real-time monitoring, system updates, patch management, performance checks, and fast support when you need it most.
And if the unexpected still drags you into downtime? We dive in right away, fixing the issue fast and doing everything we can to keep disruptions minimal.
Instead of losing time worrying about outages, data loss, or that one glitch you can’t pin down, your team can zero in on the tasks you do best.
With us, crashes become rare.
Emergencies? Practically eliminated.

Your IT, Managed by a Leading Melbourne MSP

Help Desk & Technical Support
Experience immediate remote IT help from our Melbourne-based experts. Our solutions are fast, friendly, efficient and available whenever you need them.

Business Grade Email
Secure high peformance email systems with spam protection, encryption, and seamless integration

Cloud Computing & Storage
Enjoy cloud migration, management, and security—scalable solutions to keep your business connected and resilient.
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Onsite IT Support

Network Management and Monitoring
Network set up and configuration done ahead of time to allow for fully monitored uptime, speed, and security 24/7.

IT Procurement
Get expert advice on hardware, software, and licensing that meets your organization’s strategy and budget.

Cybersecurity and Compliance

Remote Work

Microsoft 365
What We Offer. How We Deliver. Why It Matters
Go beyond the basics—our IT managed services Melbourne businesses rely on deliver more than just support. From Help Desk to Microsoft 365, explore how our local IT experts provide smart, scalable, and secure solutions tailored to your needs.
- Help Desk & Technical Support
- Business Grade Email
- Cloud Computing & Storage
- Onsite IT Support
- Remote IT Support
- Network Management and Monitoring
- IT Procurement
- Cybersecurity and Compliance
- Microsoft 365
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Help Desk & Technical Support
Experience immediate IT Support tailored for small businesses. Our Melbourne-based experts are just a call or click away, ready to resolve any issues quickly and efficiently.
Whether it’s a glitchy computer, email troubles, network downtime, or software troubleshooting, we customise our support to suit your industry and unique needs.
What We Offer:
- Flexible support options - Remote and on-site support for ultimate flexibility.
- Fast response times - Rapid response times so your business doesn't lose momentum.
- Clear communication - Clear, non-jargon communication. We explain things in plain English.
- Proactive monitoring - Proactive issue monitoring to fix problems before they affect you.
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Business Grade Email
Getting professional, secure, and reliable email systems tailored for your small business is vital. We create efficient email solutions to ensure your communications are always protected and easy to manage.
Whether you’re a 5-seat micro business or a 50+ seat growing enterprise, we’ll set up and manage your emails perfectly so you can focus on running your business, without worrying about lost messages or security risks.
Our professional, business-grade email systems include:- Robust spam and virus protection - Advanced spam and virus protection, keeping your inbox clean and safe
- Optional email encryption - Add an extra layer of security with encrypted email communication.
- Branded email address - Custom domain emails (e.g., yourname@yourbusiness.com.au) to enhance your brand's professionalism.
- Seamless platform integration - Experience seamless integration with Microsoft 365, Google Workspace, and mobile devices.
- Email archiving and backup - Email archiving and backups prevent data loss, and (perhaps) meeting any compliance needs.
- Robust spam and virus protection - Advanced spam and virus protection, keeping your inbox clean and safe
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Cloud Computing & Storage
We will help you develop smart, scalable cloud solutions tailored especially for your small business operations.
We help you move to the cloud smoothly, manage your environment, and keep your data secure. Work from anywhere with confidence.
Our cloud services include:- Cloud migration - Seamless transition from local servers or outdated systems to reliable cloud platforms like Microsoft Azure or Google Cloud.
- Secure cloud storage - Keep your files backed up and accessible with built-in redundancy and strong encryption.
- Scalable solutions - Easily adjust storage and computing power as your business grows.
- Remote access and collaboration - Empower your team to work from home, on the road, or between offices without skipping a beat.
- Data backup and recovery - Protect against data loss and downtime with Magic Backups®.
- Cloud migration - Seamless transition from local servers or outdated systems to reliable cloud platforms like Microsoft Azure or Google Cloud.
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Onsite IT Support
When remote help isn't enough, our expert technicians come to you — anywhere across Melbourne. 1300 INTECH delivers fast, reliable on-site IT support without the stress of hidden fees or travel charges.
Our onsite services are ideal for:- Hardware issues – Printers, desktops, servers, routers—if it’s not working, we’ll fix it up.
- Network & wi-fi setup or troubleshooting – Get your team reliably connected with minimal downtime.
- New office setups or relocations – We handle the tech side so you can focus on business.
- System upgrade & installation – Smooth implementation of new hardware or software.
- Staff training – We can show your team how to use new systems or tools efficiently.
- Hardware issues – Printers, desktops, servers, routers—if it’s not working, we’ll fix it up.
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Remote IT Support
Our Helpdesk telephone support provides small businesses in Melbourne with fast, direct access to expert IT assistance, enabling quick resolution of technical issues. Speaking to a technician in real-time eliminates delays often associated with email or ticket-based systems, helping staff get back to work sooner and reducing costly downtime.
For businesses without in-house IT, telephone support offers peace of mind and a reliable point of contact, ensuring expert help is always just a phone call away.
Our remote work services include:- Cloud-based access - Connect to files, apps, and systems from anywhere using Microsoft 365, Google Workspace, or secure remote desktop tools.
- VPN and secure connections - Protect data and communications across remote networks.
- Device setup and management - We configure laptops, tablets, and mobile phones so your team stays productive and protected.
- Collaboration tools - Set up video conferencing, file sharing, chat, and project management apps that keep your team connected and efficient.
- Ongoing support and training - Friendly, local support to help staff get comfortable with remote tools and troubleshoot any issues quickly.
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Network Management and Monitoring
Your small business operations rely on a strong, secure, and stable network - it is the backbone of your business. 1300 INTECH ensures it stays that way.
Whether you're a real estate agent, not-for-profit organisation, or professional services company, we work hard to provide a computer network that minimises downtime and maximises speed, improving operational productivity and efficiency every day.
Our Melbourne-based team will review and re-configure your network in the first instance, then monitor and manage it around the clock to ensure it’s always performing at its best.
What We Offer:- Professional network design & setup – Tailored to your business size and needs.
- 24/7 monitoring – We keep an eye on your network performance, uptime, and security at all times.
- Real-time alerts & rapid response – We fix issues before they impact your business.
- Wi-fi optimisation – Ensure strong coverage and consistent speed across your entire workspace.
- Firewall & security configuration – Protect your data and users from online threats.
- Ongoing maintenance & support – No need to worry about updates or technical hiccups. 1300 INTECH has it covered.
- Professional network design & setup – Tailored to your business size and needs.
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IT Procurement
Choosing the right technology for your business can be overwhelming. Let 1300 INTECH take the guesswork out of it. We provide expert advice and sourcing for hardware, software, and licensing that aligns with your goals, supports your operations, and fits your budget.
We help small businesses all across Melbourne with:- Hardware procurement – We recommend and supply reliable, business-grade equipment. Desktops, laptops, servers, printers, networking gear.
- Software selection – Get the right tools for productivity, security, communication, or industry-specific needs (like accounting, design, or CRM software).
- Licensing made easy – We manage Microsoft 365, antivirus, backup, and other licenses so you stay compliant while avoiding overpaying.
- Budget-friendly options – Whether you're just starting or scaling up, we find the best tech solutions within your budget.
- Future-proof planning – Our guidance supports your long-term growth, so you invest in systems that can grow with your business.
- Hardware procurement – We recommend and supply reliable, business-grade equipment. Desktops, laptops, servers, printers, networking gear.
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Cybersecurity and Compliance
Cybercriminals are focusing on small businesses in Melbourne and all around the world, because their security posture is often weak.
1300 INTECH can help harden your defences with advanced, yet easy-to-manage cybersecurity solutions to protect your systems, data, and reputation, while ensuring you meet important compliance standards.
With our Melbourne-based team on your side, you’ll have peace of mind knowing your business is secure, compliant, and protected from all kinds of cyber threats swirling around the internet each day.
Our services include:- Firewall & endpoint protection – Keep all your devices and network secure from viruses, malware, and hackers.
- Email & web filtering – Block dangerous links and phishing attempts before they reach your team.
- Multi-Factor Authentication (MFA) – Add extra layers of protection to logins and sensitive data.
- Data encryption & Magic Backups® – Protect and recover your mission-critical PCs and information in the event of a cyber incident or disaster.
- Security audits & risk assessments – Identify vulnerabilities before cybercriminals do.
- Compliance support – Ensure your business meets industry-specific requirements like the Australian Privacy Act, PCI-DSS, or ISO standards.
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Microsoft 365
Increase your team’s productivity with Microsoft 365—fully set up, managed, and supported by local IT experts who specialise in meeting the needs of small businesses across Melbourne.
Whether you're starting fresh or already using Microsoft 365, we ensure everything runs smoothly from day one. Your team will work smarter and better — anytime, anywhere, and importantly, on any device.
Our Microsoft 365 services include:- Seamless setup & migration – Move your email, documents, and apps to the cloud without downtime or data loss.
- User management – Add or remove users, set permissions, and manage access with ease.
- Ongoing support & troubleshooting – Quick, friendly help whenever you run into issues with Outlook, Teams, OneDrive, or any other app.
- Productivity training – We help your team get the most out of Microsoft tools like Word, Excel, SharePoint, and Teams.
- Security configuration – Enable multi-factor authentication, data protection policies, and compliance tools to safeguard your business.
Managed Services Made Simple – Only 3 Easy Steps to Peace of Mind
Everyone's different, so there isn't a specific action plan to suit all businesses. At 1300 Intech, we go above and beyond efficiency, simplifying managed IT support services Melbourne businesses rely on into solutions that just work without complexity. We will work with you to quickly deal with your current IT frustrations, whatever they are, so you can get back to business.
Relieving pressure now, then improving with purpose.
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Step 1: Let's Talk
We always start with a free, no-obligation consultation, to learn about your business, your current IT setup, and your biggest IT pain points. This allows us to focus on fixing the urgent problems fast and provides an overall guideline for us to help achieve your business goals.
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Step 2: We Design Your Plan
Once we have resolved your major IT problems, we will work with you to develop an efficient and effective managed IT service plan that suits you and your business requirements. The best part? We work to optimize your systems without burning a hole in your budget, ensuring flexibility, scalability, and a focus on security, performance, and productivity.
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Step 3: Sit Back - We've Got it Covered
With all your key IT issues resolved, our internal IT team will get to work—handling the day-to-day: updates, monitoring systems, responding to occasional issues, and keeping your all tech running smoothly. Meanwhile, you're free to focus on your business.
Your IT, Handled. No Hassle. No Surprises. Just Results.
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Predict & resolve – before it affects you
We prevent problems before they become disruptions. Our advanced monitoring detects early warning signs like memory leaks, overheating computers, disk failures, and suspicious login attempts—long before they impact your operations. Combined with our regulated patch management policy (critical updates deployed within 48 hours) and regular performance tuning, we’ve helped hundreds of Melbourne businesses reduce unplanned outages automatically.

Restore files, in minutes, not days
Cyber-attacks are not the only way to suffer data loss, although often this is the worst. Data loss can also be caused by hardware failures, accidental deletion, malicious deletes, or even a power outage. That’s why we recommend automatic, daily backups of your most important files and computer systems.
Our IT team helps you recover fast, using local storage and hassle-free support—so if something gets lost, you can recover quickly and efficiently. We make sure your mission-critical data is safe, and your business keeps moving.
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Scalable cloud solutions for a future-proof business
Whether you’re moving to the cloud or optimising an existing setup, we deliver secure, scalable cloud environments tailored to your growth. Our internal IT team specialises in Microsoft 365 integration, secure migrations, and hybrid cloud strategies. From dynamic storage to on-demand computing power, we ensure your infrastructure evolves with your business.
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All the expertise, none of the overhead
“Your ticket is escalated” isn’t good enough. We provide a 15-minute emergency response for critical issues and onsite support from our Melbourne-based experts within four hours, if needed. You can also select strategic IT guidance through regular business reviews—so your technology keeps pace with your business goals.
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Empower your team to work anywhere, anytime
We go beyond information technology issues. 1300 INTECH is here to help your team get the most out of Microsoft 365, Teams, and other cloud tools—so you can collaborate seamlessly whether you're in the office or on the go. From shared calendars and file access to real-time chat and video calls, we’ll streamline your tech so it just works. Better communication, fewer headaches, and more time to focus on what matters.
Flex Rates - Just One More Managed Services Benefit
50% OFF - Special Intro Offer * 4 Hours
$18.75 per 15 minutes or $75 per hour
- 4 prepaid hours for $300
- Full 60-day access period to use your hours
- No contracts
- Time billled in 15- min increments
- FREE seamless migration from your current IT provider
- On-site service with minimum 1 hour booking within Melbourne Metro Area
- Available exclusively to new clients
$300
Flex - 5 Pack
$35 per 15 minutes or $140 per hour
- 5 prepaid hours for $700
- Use anytime
- No contracts
- Priority response
- Time billed in 15-minute increments
- On-site service with minimum 1 hour booking within Melbourne Metro Area
$700
Flex -10 Pack
$32.50 per 15 minutes or $130 per hour
- Lower hourly rate: 10 prepaid hours for $1300
- Use anytime
- No contracts
- Priority Response
- Time billed in 15-minute increments
- On-site service with minimum 1 hour booking within Melbourne Metro Area
$1300
Managed IT Services in Melbourne, Done Right
At 1300 INTECH, we provide more than just IT support—we are fully committed to help you make your business run smarter. Our economical Managed IT support for Melbourne's small businesses provide proactive maintenance, stronger cybersecurity, and predictable costs, backed by expert local computer support you can trust.
Preferential Labour Rates
Discounted pricing on any work outside your managed IT support services plan.
Stronger Cyber Defences
Protecting your business against ransomware, phishing, and data loss.
Scalable Support
Flexible plans so you get exactly what you need, when you need it, without paying for what you don’t.
End-to-End IT Solutions
Single point of contact for all IT needs – from AV to cloud, we’ve got you covered.
Frequently-Asked Questions
Managed IT Services mean partnering with a third-party provider (MSP) to outsource IT operations and infrastructure management. Your business benefits from an MSP by extending your team and handling essential IT functions to maintain system security and stability and optimize system performance.
IT Support covers the complete range of technical requirements an organization may have —from troubleshooting to maintenance, security, and strategic planning which either operates through internal staff or dedicated external experts. The service includes both immediate problem resolution and ongoing proactive management which forms an integral part of complete IT solution delivery.
Managed IT Services represent a specific subset of IT support. MSPs (Managed Service Providers) deliver proactive monitoring and maintenance services along with standardized IT management through a fixed fee structure or a predetermined cost.
Our managed IT services for Melbourne businesses combine local know-how, flexible plans, and a proactive mindset. Because we live and work here, we grasp the city's timetables, regulations, and tech ecosystem, letting us tailor support plans that scales alongside you.
Absolutely. Our managed IT services scale with your team — whether you run a startup from a shared desk, manage a community cafe, or lead a growing small firm. At 1300 INTECH, we tailor every solution to your budget, timeline, and dreams, so expert IT help never feels out of reach.
Yes, absolutely. Our Melbourne team will tailor the service to match your business size, goals, and industry needs, whether you need basic help or full IT management, we create the package that suits you.
In most cases, we can onboard you within a few days. After reviewing your current setup, we pin-point short-term priorities and start support, all with little to no disruptions to your operations.

Get started with Managed IT Services Melbourne businesses trust
The less you think about IT, the better we’re doing our job. See how effortless IT can be with 1300 INTECH.